Always new hardware ID after PC reboot

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kolyandex
Posts: 7
Joined: Thu Aug 20, 2020 7:40 am

Always new hardware ID after PC reboot

Post by kolyandex » Wed Sep 15, 2021 1:27 am

Hi. One of my customer got this trouble. Hardware ID (motherboard chunk) always changes after reboot.
Laptop model is Asus K50AF. He is already have fresh installed windows, but no luck. Can you please give some advice?

Enigma
Site Admin
Posts: 2732
Joined: Wed Aug 20, 2008 2:24 pm

Re: Always new hardware ID after PC reboot

Post by Enigma » Thu Sep 16, 2021 7:27 am

Hi, please let me know what version of Enigma Protector do you use, and also please reply, what compatibility settings are enabled in Miscellanoues - Other panel.

kolyandex
Posts: 7
Joined: Thu Aug 20, 2020 7:40 am

Re: Always new hardware ID after PC reboot

Post by kolyandex » Mon Sep 20, 2021 1:03 am

Latest 6.9
Settings:
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Enigma
Site Admin
Posts: 2732
Joined: Wed Aug 20, 2008 2:24 pm

Re: Always new hardware ID after PC reboot

Post by Enigma » Tue May 24, 2022 2:22 pm

Hi, it is possible we send you a debug program that customer may run each time hardware id changes?

Program will show information about motherboard. If something changes, we will see what exactly change.

Could you please do such testing?

kolyandex
Posts: 7
Joined: Thu Aug 20, 2020 7:40 am

Re: Always new hardware ID after PC reboot

Post by kolyandex » Wed May 25, 2022 9:00 am

This client didn't bother me anymore. So I think everything is ok now.

Enigma
Site Admin
Posts: 2732
Joined: Wed Aug 20, 2008 2:24 pm

Re: Always new hardware ID after PC reboot

Post by Enigma » Wed May 25, 2022 9:03 am

Btw, we never had such complains from other client, and oursleves, during the testing, never got motherboard hardware id changed.

ubindia
Posts: 3
Joined: Tue Feb 22, 2022 2:27 am

Re: Always new hardware ID after PC reboot

Post by ubindia » Wed Jun 01, 2022 10:15 am

I am getting for 2nd time this problem. Previously, I didn't keep any track, and ignored, but Today in another Laptop the same cpu-hardisk, motherboard is shown different. previously it was 66EF/6559 /82E2 But presently 66EF/E832/82E2 in the same Computer Hardware (LAPTOP).
Please help

kolyandex
Posts: 7
Joined: Thu Aug 20, 2020 7:40 am

Re: Always new hardware ID after PC reboot

Post by kolyandex » Thu Jun 16, 2022 3:38 am

As i noticed this may happens after BIOS update (Windows can do it thru update center)

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