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Always new hardware ID after PC reboot
Posted: Wed Sep 15, 2021 1:27 am
by kolyandex
Hi. One of my customer got this trouble. Hardware ID (motherboard chunk) always changes after reboot.
Laptop model is Asus K50AF. He is already have fresh installed windows, but no luck. Can you please give some advice?
Re: Always new hardware ID after PC reboot
Posted: Thu Sep 16, 2021 7:27 am
by Enigma
Hi, please let me know what version of Enigma Protector do you use, and also please reply, what compatibility settings are enabled in Miscellanoues - Other panel.
Re: Always new hardware ID after PC reboot
Posted: Mon Sep 20, 2021 1:03 am
by kolyandex
Latest 6.9
Settings:
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Re: Always new hardware ID after PC reboot
Posted: Tue May 24, 2022 2:22 pm
by Enigma
Hi, it is possible we send you a debug program that customer may run each time hardware id changes?
Program will show information about motherboard. If something changes, we will see what exactly change.
Could you please do such testing?
Re: Always new hardware ID after PC reboot
Posted: Wed May 25, 2022 9:00 am
by kolyandex
This client didn't bother me anymore. So I think everything is ok now.
Re: Always new hardware ID after PC reboot
Posted: Wed May 25, 2022 9:03 am
by Enigma
Btw, we never had such complains from other client, and oursleves, during the testing, never got motherboard hardware id changed.
Re: Always new hardware ID after PC reboot
Posted: Wed Jun 01, 2022 10:15 am
by ubindia
I am getting for 2nd time this problem. Previously, I didn't keep any track, and ignored, but Today in another Laptop the same cpu-hardisk, motherboard is shown different. previously it was 66EF/6559 /82E2 But presently 66EF/E832/82E2 in the same Computer Hardware (LAPTOP).
Please help
Re: Always new hardware ID after PC reboot
Posted: Thu Jun 16, 2022 3:38 am
by kolyandex
As i noticed this may happens after BIOS update (Windows can do it thru update center)
Re: Always new hardware ID after PC reboot
Posted: Tue Nov 08, 2022 6:21 pm
by gjmptw
I used Hardware Lock on Hard Disk Serial Number and the hardware ID used to get changed randomly.
Later on I discovered that it was happening due to Pen Drive. Somehow Enigma was picking up hardware ID of a Pendrive if its plugged in.
Re: Always new hardware ID after PC reboot
Posted: Sun Nov 13, 2022 6:18 pm
by Enigma
gjmptw wrote: ↑Tue Nov 08, 2022 6:21 pm
I used Hardware Lock on Hard Disk Serial Number and the hardware ID used to get changed randomly.
Later on I discovered that it was happening due to Pen Drive. Somehow Enigma was picking up hardware ID of a Pendrive if its plugged in.
Please let me know if this issue still in place and it does not belong to your previous thread and administrator privileges.
We may create a test program that will show us what exactly changes there and why.